Bio:
Sven Karge is Head of the Professional Services Department at eco, the Association of the German Internet Industry. In early 2003 he was instrumental in the creation of the German Anti Spam Task Force with participants from the largest ISPs in Germany. Sven organized the 8 German annual Anti Spam Summits since 2003 and in 2004/2005 he set up the centralised German whitelist service for legitimate e-mail marketing. Currently - with the support of large German ISPs and the Federal Office for Information Security (BSI) - he manages the central German botnet disinfection help desk. Sven is a member of the current ENISA PSG. He was Treasurer of the International Association of Internet Hotlines (INHOPE) from 2001 to 2003. Prior, Sven was Head of Marketing at a start-up and worked as an attorney in an IT law firm.
Abstract:
The German Anti-BotnetAdvisory Center is a private industry initiative aimed at supporting citizens in protecting their IT systems. The aim of the initiative is to ensure that customers whose personal computers have become part of a botnet without them being aware of it are informed by their providers about this situation and at the same time are given competent support in removing the malware. The German Federal Government welcomes and supports eco’s initiative as a successful example of responsibility taken on by private industry for the entire society. The Federal Office for Information Security (BSI) provides its expertise to help this initiative.
The concept is to build a central support center in Germany consisting of a website (www.botfrei.de) and a user help desk with telephonic support. With the help of this help desk, Internet users whose PCs have been taken over by a trojan and are part of a botnet which has been confirmed by their Internet access providers can as a start begin to disinfect their PCs themselves by using the offered online tools and by getting support from a help desk assistant upon providing a personal ticket number. The goal of the project is to establish processes to enable affected end users to clean their PCs themselves as much as possible and to offer a help desk service telephone number (at the cost of a local call) provided by the ISPs to their customers for the purpose of removing malicious code.